Enterprise Knowledge Base & Smart Q&A

Enterprise knowledge is scattered across policy documents, product manuals, contract templates and customer service records: employees find answers by asking around, and every customer inquiry needs a human. Built on RAG (retrieval-augmented generation), we turn your private knowledge into a smart Q&A system — ask in natural language, and answers come only from authorized material, with cited sources that are traceable and verifiable, curbing "AI hallucinations" at the root.

What We Deliver

• Knowledge base construction: document parsing, chunking and vectorization; supports Word / PDF / Excel / web pages / image OCR and more;
• Smart Q&A system: standalone web portal, or embedded in WeChat accounts, mini programs and existing management systems;
• Permissions & security: visibility scoped by department/role; optional private deployment so data never leaves your network;
• Operations console: add/edit/remove knowledge, collect unanswered questions, analyze popular topics — the knowledge base keeps getting smarter.

Typical Use Cases

• Internal policy / IT / HR Q&A: onboarding guides, expense procedures, policy lookups — instant answers;
• Customer service & pre-sales support: agents check while chatting with consistent messaging; new hires get productive fast;
• Dealer & agent support: policies, prices and manuals on demand, relieving headquarters support load;
• Industry knowledge services: policy and technical consultation for members, farmers and partner organizations (building on Sunzom's years of work with farmer cooperatives and agricultural socialized service systems).

Deliverables

Knowledge base Q&A system (with admin console), document format and permission design, system integration interfaces, operations training. Existing systems can be evaluated first via Legacy System AI Upgrade and then integrated.